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URelax Vacation Rentals Property Management FAQ

About URelax Vacation Rentals

Where is URelax Vacation Rentals located?
Our office is in the heart of Morro Bay. Being local means we’re just minutes away from the homes we manage and the guests we serve. We live, work, and play in the same communities where our homeowners invest and our guests vacation, we truly understand what makes this region special.

We’re a dedicated local team consisting of 11 hospitality, property management, and real estate professionals. Meet our team on the about us page[link to about us]. We maintain the highest home-to-staff ratio in San Luis Obispo County, meaning every home gets individual attention and superior care.

In addition, we work with an expanded local network of dedicated housekeepers and trusted maintenance contractors, allowing us to provide reliable and hands-on full-service management.

Collectively, our leadership and staff bring over 100 years of combined experience in vacation rentals, hospitality, and real estate. That depth of knowledge means we know what works, what doesn’t, and what it takes to deliver consistent, five-star guest experiences while protecting and maximizing your investment.
Unlike national firms that manage hundreds of homes remotely, we focus on personal, high-touch management. We visit our homes frequently, communicate directly with owners, and handle every detail locally. Your home isn’t just another listing; it’s a cherished place and valued part of our collection of homes.

Yes! URelax Vacation Rentals and Beach-N-Bay Getaways are an affiliated family of quality vacation rental properties serving California’s Central Coast. We share the same team, same office, and same commitment to providing exceptional management services to our property owners.

You can reach us by phone, email, the contact page or by visiting our Morro Bay office. We’re always happy to meet in person, walk you through our process, and show you how our team can help your property reach its full potential.

We’ve been at the forefront of short-term rental policy on the Central Coast. When Morro Bay began drafting new STR regulations, our team led the charge attending every city meeting, collaborating with officials, and advocating for fair, balanced rules that protect both community values and homeowner rights.

Today, we continue to be the voice of vacation rental owners through:

  • Hands-on involvement in local STR policy development
  • Active presence in city council, planning commission, and stakeholder meetings with ongoing communication with city officials and regulators
  • Constant monitoring of changing regulations

We are trusted industry advocates, shaping policies, not just responding to them.

About Our Services

What does URelax Vacation Rentals do for property owners?

We provide full-service vacation rental management services focused on enhancing owner income while delivering an exceptional experience for guests. From marketing and guest bookings to maintenance and revenue optimization, we handle every aspect so your property performs at its best and you can enjoy peace of mind. 

We also manage TOT tax submissions, license renewals, and any permitting process required to ensure your property stays fully compliant with local vacation rental regulations.

Our portfolio includes homes in Morro Bay, Cayucos, Cambria, and Los Osos, areas we know intimately. We specialize in oceanfront, bay-view, and beach-access homes that deliver exceptional experiences for our guests.
Absolutely! While we focus on ocean and bay-view homes, we also manage properties that offer strong guest appeal or proximity to the coast, wine country, or downtown areas.

We leverage industry-leading technology to provide streamlined, efficient management while keeping you fully informed. Our core tools include:

  • Track property management software for centralized property management and real-time reporting. Track gives access to your Owner Portal, with dedicated app to manage your owner stays and view your property performance.
  • Breezeway for home care and maintenance, ensuring every cleaning and repair is tracked and updated instantly.
  • Beyond Pricing for dynamic pricing, helping maximize your revenue while staying competitive.

We’re always evolving and integrating the best technology available in the vacation rental industry. Our goal is to maintain a small, highly skilled team while leveraging tools that give us powerful reach, efficiency, and control over every aspect of your property.

The URelax Difference: Expert management backed by genuine local care and a personal touch that sets your home apart. 

To us, your home isn’t just another listing. It’s a cherished place and valued part of our collection of homes. Your home is given the attention it deserves and cared for as if it were our own.

Discover the URelax difference for yourself.

Earnings & Pricing

How much could my property earn?
Every home is unique, and earnings depend on location, size, amenities, and demand. We’ll provide a personalized revenue estimate based on historical booking data, local trends, and your property’s features. Our team uses dynamic pricing to adjust rates daily and capture the best balance of occupancy and income.
Our pricing tools analyze real-time market conditions, seasonal demand, special events, and comparable homes. We continuously update rates to stay competitive and maximize your return.
Owner payments and detailed statements are issued monthly, showing income, expenses, fees, and upcoming reservations. Owner income is paid when your statement is issued no later than the 10th of the following month. All concluded reservations for the preceding month are paid by EFT directly into your designated account. Our goal is to disburse your funds as quickly as possible and many times we can have your income in your account by the 2nd or 3rd of the month.

Guest Experience & Operations

Who handles guest communication and support?
We do! From booking questions to on-site assistance, we handle every interaction professionally and promptly. Guests also receive 24/7 support via text or phone during their stay.
We manage and coordinate all cleaning and home maintenance needs. Your home is assigned a dedicated housekeeper that handles all cleanings between guests. We also manage linens, restocking of consumable supplies, and guest essentials. For repairs or upgrades, we coordinate with our team of local vetted vendors and keep you informed every step of the way.
After every stay, your home is cleaned and cared for by the same dedicated housekeeper. Any issues are reported immediately so we can resolve them quickly and protect your property. In addition to cleaning between guests, we perform inspections for routine and preventative maintenance to uncover potential issues before they become a problem.

Owner Involvement

Can I still use my home?
Absolutely! You can block off dates for personal use anytime through your owner portal. We’ll make sure your stays are seamlessly coordinated with guest bookings and cleaning schedules. There are no limits to owner usage.
No. Our team manages all bookings, inquiries, guest communication, and check-in/check-out logistics.
You’ll receive monthly owner statements and performance summaries with key metrics like occupancy, ADR (average daily rate), and total revenue. We’re always available to review your results and discuss strategy.

Marketing & Visibility

Where will my property be listed?
We market your home across all major booking platforms including Airbnb and VRBO. In addition to our direct booking website, your home will also be cross listed on our sister companies’ website. We also partner with local agencies such as SLOCAL and Visit Morro Bay, and your home will be listed on each website appropriate to the home’s location.
Yes. Every home receives a full set of brand-new professional photos showcasing its best features, from stunning views to unique amenities. Select homes may also include an immersive Matterport virtual tour.
Guests newsletters, social media campaigns, and returning guest promotions encourage repeat visits and guest loyalty. We highlight seasonal offers, repeat guest discounts and promote Central Coast experiences to keep guests coming back year after year.

Contracts & Costs

What are your management fees?

We charge a competitive commission-based management fee that covers all our services. You’ll never pay hidden fees; everything is clearly outlined in your owner agreement.

In most cases, no, but every property is different. We’ll review your home’s setup and readiness for guests. In some cases, we may recommend or arrange upgrades such as bedding changes, deep cleaning, or amenity improvements before going live.
Our agreement includes termination terms with a standard notice period. No annual contracts, just a commitment to delivering real results and premium care.

Getting Started

How do I sign up?
Contact us today! We’ll evaluate your home, discuss your goals, and provide a custom income projection. From there, we will provide an owner agreement and once signed, we will jump straight into onboarding your home.
Most homes are guest-ready within 2-4 weeks, depending on photography, staging, and any initial setup tasks. If your home is already being managed by another company, we will discuss the transition and timeline specific to your home.

We make the transition simple, seamless and stress-free. We handle all the details so you can sit back, relax, and start earning right away. 

First, we conduct a thorough assessment and onboarding of your home to ensure it meets guest-ready standards. This includes a new set of professional photography, staging recommendations, and any needed maintenance or upgrades.

Next, we handle all listing setup, pricing strategy, and booking channel integration. Any existing reservations are honored, and we make sure your home is smoothly transitioned into our management system, providing peace of mind for both you and your future guests. 

Our team coordinates housekeeping, maintenance, and guest services so your property is fully prepared from day one. Throughout the process, you remain informed with clear timelines, regular updates, and access to your owner portal.