Common Questions about Renting our Vacation Homes
Browse the list of frequently asked questions below, to quickly jump to the answer click on the question.
For our COVID-19 policy please click here
Reservations, Cancellations and General Policies
How can I make a reservation in one of your homes?
What is the difference between reserving a home on your website versus VRBO, AirBnB or any other on-line site that I see the home?
If I make a reservation on-line through your website, are my credit card details secure?
How will I know my booking was successful?
How much will I be charged when I make my reservation?
When is the final payment due?
Do infants count towards the maximum occupancy?
Can I have more people than the maximum allowed listed in the home to visit?
Can I have a special event or wedding in the home or on the property?
Can I bring my dog along?
What is your pet policy?
Do you require a security deposit?
What is your cancellation policy?
Do you offer monthly rates for your homes?
The Home and Amenities
What are your standard home amenities?
What starter supplies can I expect to find in the home?
Do your homes have internet access? Cable TV?
Does the home come with linens and towels, or do I need to bring my own?
Check In & Check Out
How to I obtain the keys?
Do you allow early check-ins?
Do I have to check out by a certain time?
What cleaning am I expected to do upon check out?
How is lost and found handled?
FAQ- Questions and Answers
Reservations, Cancellations and General Policies
How can I make a reservation in one of your homes?
There are several ways to make a reservation at one of our homes. We recommend reserving directly through this website or calling the office to speak with one of our knowledgeable Reservations Agents. If you choose to reserve on-line, a Reservations Agent will still contact you by phone within 48 hours to confirm details. Note that your reservation is subject to review and subject to cancellation should we find that you do not meet our Terms and Conditions
What is the difference between reserving a home on your website versus VRBO, AirBnB or any other on-line site that I see the home?
While OTA's (On-line Travel Agencies) are a trusted source to secure reservations, they charge additional service or booking fees. To avoid these fees, receive the guaranteed lowest available rates, and receive direct and personalized service booking direct with Beach-N-Bay is the recommended way to go.
If I make a reservation on-line through your website, are my credit card details secure?
Absolutely. The website uses Digicert to ensure secure transactions.
How will I know my booking was successful?
Within 20-30 minutes of reserving, you will receive an email with your reservation number and our contract to review. Additionally, within 48 hours you'll receive a phone call from a Reservations Agent to further review details.
How much will I be charged when I make my reservation?
If your scheduled arrival date is more than 60 days from today you will be charged 15% of the total reservation. If your arrival date is 60 days or less from today the balance must be paid in full to secure the reservation, and is non refundable.
When is the final payment due?
Final payment is due 60 days prior to the reservation arrival date. Your contract will list the exact date the balance is due. Final payments are made automatically on the credit card used at time of booking unless we are contacted prior to the due date.
Do infants count towards the maximum occupancy?
Yes. Infants count towards the total occupancy allowed in the home.
Can I have visitors and allow more people in the home than the maximum occupancy listed?
Yes, visitors are allowed at the home but must leave at a reasonable time and are not allowed to spend the night. Each home does have its' own maximum occupancy limits for additional visitors. Please refer to, and adhere to, each homes specific policy regarding this. Disregarding the occupancy rules is grounds for eviction.
Can I have a special event or wedding in the home or on the property?
No. We enforce a strict no party, wedding or special event policy in all our homes. We do not allow large gatherings at our homes.
Some of our homes do accept dogs. You can search for pet friendly homes by checking the “Pet Friendly” box, or by selecting “Pet Friendly Home” under the properties tab. Each pet friendly home has a limit to the number and size of dogs allowed listed in the home description. Please notify a Reservations Agent at the time of reservation if you plan to bring your dog in one of the approved homes. Once approved by our office, an approved pet rider will be sent to you and the pet policy must be strictly adhered to by the pet owner.
To read our full pet policy please click here.
Do you require a security deposit?
In lieu of a security deposit we offer a damage waiver policy providing protection against accidental damage expense. This waiver provides up to $1,900.00 in coverage for any accidental damage that might occur to the property during your stay. If you do not choose to purchase the damage waiver, a cash security deposit will be required. As stated in our Terms and Conditions, you are responsible for the total cost of repairs for any damage done to the property during your stay. We also hold your credit card information and reserve the right to charge the credit card for any damage repair amount exceeding the damage waiver or cash security deposit. We also reserve the right to charge your credit card for any excessive cleaning required.
What is your cancellation policy?
Reservations made over the phone have 48 hours from time of booking to review the contract and cancel with 100% refund.
61 days or more to arrival, the 15% deposit is non-refundable.
60 days or less to arrival, all payments once made are non-refundable.
To protect against cancelations caused by certain unforeseen events, such as illness, we recommend that Guests purchase travel insurance to ensure refund of deposits paid.
Do you offer monthly rates for your homes?
We do offer longer stays for some of our homes. Each request is handled on a case-by-case basis and depends on what the homeowner wants and what the rental opportunity is for the specific home.
The Home and Amenities
What are your standard home amenities?
Amenities you can expect to find in all our homes include starter supplies, wireless internet, cable TV, a gas barbeque grill, coffee maker, small kitchen appliances such as mixers, sufficient cooking and kitchen supplies (pots, pans, baking sheets, kitchen utensils, dishes, & silverware), hair dyers in each bathroom, flashlights, and a first aid kit. Most of our homes offer many more amenities in addition to these, please see the description of the home for a complete list of home specific amenities.
What starter supplies can I expect to find in the home?
We provide all our homes with a few items to get you started, including: toilet paper, paper towels, dish soap, dishwasher soap, laundry soap and dish scrubbers. The amount provided is generous, but probably will not be enough to meet your needs for your whole stay, it is your responsibility to purchase additional supplies for your group as needed.
We also try to keep the home stocked with plastic baggies, aluminum foil, plastic wrap, basic cleaning supplies, spices and basic cooking supplies, etc. These items are not guaranteed but we do our very best to ensure they are available at the home upon arrival.
Do your homes have internet access? Cable TV?
Yes. All the homes are equipped with high speed wireless internet and cable TV or streaming capabilities. Each home has individual instructions located in the home’s welcome binder.
Does the home come with linens and towels, or do I need to bring my own?
All the beds are made with fresh linens prior to your arrival. Adequate bath towels, hand towels, washcloths and dish towels are provided based on the allowed occupancy in each home. All our homes have a washer and dryer for your use. NOTE: Please bring your own beach towels. The bath towels and linens should not be removed from the home.
Check In & Check Out
Each of our homes has either an electronic keyless entry or a lock box on the property containing keys. You will receive an email from us 3 days prior to arrival with the home access information specific to the home you have rented. On the day of arrival you do not need to check in with our office, instead just go straight to your rental.
If we can accommodate an early check in, we will. Please contact our office no more than 3 days prior to your scheduled check-in date to inquire. If approved, you will receive an email from us stating so with the approved time. Without this email, please do not arrive to the home any earlier than the standard check-in time.
Do I have to check out by a certain time?
Yes, in order to service the home for the next arriving guests we ask that you adhere to the check-out time specific to the home you have rented. On occasion a late check out can be granted, generally this is only available in the off season (Late check outs are not granted during the Summer months). You may contact our office to inquire about a late check out during you stay.
What cleaning am I expected to do upon check out?
Each home is provided a check-out list. We ask that you load and start the dishwasher, take the trash and recyclables to the outside containers, leave the beds that you used unmade, remove all food that you brought with you from the refrigerator and cabinets, check drawers, cabinets, closets and outlets to make sure you have all your belongings and lastly to secure the home. You can view the full check out list here: Check Out List
How is lost and found handled?
Any items left in the home are collected and documented, brought to our main office and stored for 2 weeks. The return shipment of any left items to a guest is processed through a local business called Perry's Parcel & Gift.